Check to see that your cable TV is working. If it isn't, contact your cable service provider. There may be a bad connection to the cable to your home or location. Check with your cable service provider to make sure that your cable data service is available and running. In some cases, the cable signal may be weak or noisy. If possible, see if the cable modem works better when it's connected as near as possible to where the coaxial cable comes into your home. If you have a splitter between the cable modem and the wall, remove the splitter and connect the cable modem directly to the wall.
A splitter is a small device that has a single coax cable on one side and 2 coax cables on the other side. If bypassing the splitter fixes the problem, you should probably get a better splitter.
Cable modem router troubleshooting tips
The splitter should at least support frequencies up to MHz. Supporting up to 2. If the problem persists, you may need to ask your cable service provider to check the signal quality on your cable connection.
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If you cannot, try the steps outlined in the previous troubleshooting tips. If you still cannot connect to the Internet wirelessly, continue below. The settings on your computer, phone, or other device must match the modem settings — either the default settings or some new settings you made. Check the signal strength of your wireless connection. Most wireless adapters have some type of signal strength meter that shows how strong your wireless signal is.
Windows users , click the Wireless icon in your system tray to check signal strength. If your signal strength is not strong enough, try reorienting the antennas on the cable modem. Change the wireless channel. For Zoom Models , , and On the Radio page, go to the Control Channel drop-down menu, select a channel that is 5 channels away from the current channel you are using.
Be sure to click Apply after you change the channel. All devices connecting wirelessly will automatically switch to the new channel. If changing the wireless channel did not help, you should reduce the amount of Bandwidth your wireless connection is using from 40 Mhz to 20 Mhz on the same Radio page.
After you do that, use the new settings. Refer to your computer's or other device's documentation if necessary. The Logon page does not appear.
How to fix IP address issues on Windows PCs
Check that your computer is set up to use DHCP. If the mark is still there, there could be a problem with the network card. In this case, restart your computer or take it to a professional computer technician to have it repaired or replaced. If your router has MAC address filtering set up, you may not have internet access. Similarly, if you have two firewalls on one computer, they can conflict and block internet traffic. Device drivers provide information about how your operating system and other software interact with particular hardware on your computer.
If you still have no internet connection, check for driver updates on your computer.
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Restart the computer once done, and test the internet connection to see if it works. Upgrading router firmware varies with every router, but there are some similar steps to take.
go to site You can reset your router by pressing the physical reset button usually a small recessed pinhole on your router and hold it in for about 15 seconds. At this point, the router lights will blink and the router will restart. If nothing worked after resetting your router and network, you likely have faulty equipment.
Your WiFi adapter or related hardware could be defective, or, your computer needs servicing. We hope the steps described here will help you solve your connection issue.
Elsie is a technology writer and editor with a special focus on Windows, Android and iOS. She writes about software, electronics and other tech subjects, her ultimate goal being to help people out with useful solutions to their daily tech issues in a simple, straightforward and unbiased style.
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